ICT BUSINESS ANALYST:

Identifies and communicates with users to formulate and produce a requirements specification to create system and software solutions.

SYSTEMS ANALYST:

Evaluates processes and methods used in existing ICT systems, proposes modifications, additional system components or new systems to meet user needs as expressed in specifications and other documentation.

DEVELOPER PROGRAMMER

Interprets specifications, technical designs and flow charts, builds, maintains and modifies the code for software applications, constructs technical specifications from a business functional model, and tests and writes technical documentation.

SOFTWARE ENGINEER

Designs, develops, modifies, documents, tests, implements, installs and supports software applications and systems.

SOFTWARE TESTER

Specifies, develops and writes test plans and test scripts, produces test cases, carries out regression testing, and uses automated test software applications to test the behaviour, functionality and integrity of computer software, and documents the results of tests in defect reports and related documentation.

SOFTWARE AND APPLICATIONS PROGRAMMERS NEC

This occupation group covers Software and Applications Programmers not elsewhere classified.

DATABASE ADMINISTRATOR

Plans, develops, configures, maintains and supports an organisation’s database management system in accordance with user requirements ensuring optimal database integrity, security, backup, reliability and performance.

ICT SECURITY SPECIALIST

Establishes, manages and administers an organisation’s ICT security policy and procedures to ensure preventive and recovery strategies are in place, and minimise the risk of internal and external security threats.

SYSTEMS ADMINISTRATOR

Plans, develops, installs, troubleshoots, maintains and supports an operating system and associated server hardware, software and databases ensuring optimum system integrity, security, backup and performance.

COMPUTER NETWORK AND SYSTEMS ENGINEER

Plans, develops, deploys, tests and optimises network and system services, taking responsibility for configuration management and overall operational readiness of network systems, especially environments with multiple operating systems and configurations, and provides troubleshooting and fault-finding services for network problems.

NETWORK ADMINISTRATOR

Installs and maintains hardware and software, documents diagnosis and resolution of faults, manages user passwords, security and inventory documentation, ensures the efficient performance of servers, printers and personal computers, and attends to other operational tasks. May also perform tasks such as help desk support and user training.

NETWORK ANALYST

Researches and analyses network architecture, and recommends policies and strategies for designing, planning and coordinating an organisation’s network such as the total system environment and architecture. May also perform operational tasks such as monitoring system performance, software and hardware upgrades, backups, support and network maintenance.

CHIEF INFORMATION OFFICER

Plans, organises, directs, controls and coordinates the ICT strategies, plans and operations of an organisation to ensure the ICT infrastructure supports the organisation’s overall operations and priorities.


ICT PROJECT MANAGER

Plans, organises, directs, controls and coordinates quality accredited ICT projects. Accountable for day-to-day operations of resourcing, scheduling, prioritisation and task coordination, and meeting project milestones, objectives and deliverables within agreed timeframes and budgets.


ICT MANAGERS NEC

This occupation group covers ICT Managers not elsewhere classified and include IT Service Delivery Manager or Network Manager.

ICT TRAINER

Analyses and evaluates information-based system training needs and objectives, and develops, schedules and conducts ICT-based system training programs and courses.

MULTIMEDIA SPECIALIST

Creates and manipulates computer animation, audio, video and graphic image files into multimedia programs to produce data and content for CD-ROMs, information kiosks, multimedia presentations, websites, mobile telephone resources, electronic gaming environments, e-commerce and e-security solutions, and entertainment and education products.


WEB DEVELOPER

Plans, produces and maintains websites using web programming languages, software applications, technologies and databases together with specifications of user needs, often in conjunction with other ICT Professionals such as Business Analysts, Web Designers and network and usability specialists.

ICT QUALITY ASSURANCE ENGINEER

Creates, maintains and manages technical quality assurance processes and procedures to assess efficiency, validity, value and functional performance of computer systems and environments, and audits systems to ensure compliance with, and adherence to, accredited internal and external industry quality standards and regulations. May supervise the work of ICT quality assurance teams.


ICT SUPPORT ENGINEER

Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.


ICT SYSTEMS TEST ENGINEER

Specifies, develops and writes test plans and test scripts, produces test cases, carries out regression testing, and uses automated test software applications to test the behaviour, functionality and integrity of systems, and documents the results of tests in defect reports and related documentation.


ICT SUPPORT AND TEST ENGINEERS NEC

This occupation group covers ICT Support and Test Engineers not elsewhere classified such as Usability Architect.

HARDWARE TECHNICIAN

Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.

ICT CUSTOMER SUPPORT OFFICER

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

WEB ADMINISTRATOR

Designs, builds and maintains websites, and provides web technology solutions and services.

ICT SUPPORT TECHNICIANS NEC

This occupation group covers ICT Support Technicians not elsewhere classified and includes Applications Packager, Computer Systems Technician, Telecommunications Computer Systems Technician