Privacy Policy
This is the Privacy Policy of Ashish and Associates Pty Ltd (ABN: 50 618 720 942) trading as Migration Law Firm (“we”, “us” and when relating to us, “our”).
We are committed to protecting the privacy of our contacts, customers, suppliers and employees (“you” and when relating to you, “your”) and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
In this policy we describe how we manage your personal information.
1. The kinds of personal information we collect
The kinds of personal information that we collect include:
- Contact details such as name, role or position, address, email address, mobile number, landline number and fax number;
- Documents and information relating to your identity including but not limited to passport, birth certificates, marriage certificates, education certificates;
- Information relating to your circumstances and affairs relevant to the matter/s in which we are instructed;
- Information about your legal interests and requirements and the legal services that you may wish to purchase;
- Information regarding our communications with you and your attendance at seminars and promotional events held by us;
- If you are an employee or prospective employee, information about your qualifications, skills and work experience;
- If you are an employer or prospective employer, information about your business, services, products, employees and financials;
2. How we collect personal information
We collect personal information by various means including when:
- You contact us with a question or inquiry;
- You attend a seminar or event where we are hosting or presenting;
- You instruct us to act for you and we open a file and conduct a conflict check;
- Our clients provide information relating to related and adverse parties relevant to the advice or services we are providing;
- We undertake a search or investigation;
- You email us information or documents that we request.
Where practicable we collect personal information about you directly from you. However, we may have collected information about you from a third party such as a client, a third party information provider, the courts or a person responding to our questions or inquiries.
3. The purposes for which we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information in order to:
- Respond to your enquiries;
- Provide legal services;
- Employ competent and diligent personnel;
- Monitor or improve the use of and satisfaction with our legal services; and
- Let you know about legal developments, our expertise and legal services that may be of interest to you.
We disclose personal information:
- In order to carry out the instructions of our clients; and
- Subject to our confidentiality obligations, when using services in support of our legal practice.
4. The parties to whom your personal information is disclosed
Subject to our confidentiality obligations, we may share some relevant personal information with:
- Parties related to a matter you have with us, government authorities and service providers as reasonably required to carry out your instructions;
- Third party service providers and consultants who assist us with archival, auditing, accounting, legal, consulting, website or technology services.
We also will disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been is being or may be engaged in, in response to a subpoena, discovery request or a court order.
5. Opting out of marketing communications
We may, from time to time, send you newsletters, invitations and legal updates about our services. You can opt out of receiving further such communications by notifying us using our contact details below or by clicking the “unsubscribe” option at the bottom of any marketing e-mail received from us.
6. Security
We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure. For example, we maintain our files in secure offices and limit access to personal information to individuals with a need to know.
7. Access/correction/updating personal information
You can contact us to access, correct or update your personal information. Unless we are subject to confidentiality obligation or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days. Examples of circumstances where we may refuse to give you access to your personal information include where:
- Giving access would be unlawful;
- We reasonably believe that giving you access would pose a serious threat to the life, health or safety of any individual or to public health or public safety;
- Giving access would have an unreasonable impact on the privacy of others;
- The information could reveal the intentions of a party in negotiations;
- Giving access could prejudice the taking of appropriate action in relation to unlawful activity;
- Giving access could reveal evaluative information in a commercially sensitive decision making process.
If you request to correct your personal information, we will correct, or, if we consider more appropriate, note your request for amendment of the information on your record.
We will not charge you to make a request to access your record but we may charge you to actually provide access depending on the costs associated with obtaining and providing the material.
These actions can usually be taken by contacting us directly.
8. Notification of Changes
If we decide to change our Privacy Policy, we will send you a copy of our revised policy or post a copy on our website.
9. Complaints / Contact us
If a breach of this Privacy Policy occurs, you may complain to us. We will endeavour to respond to any complaint within 30 days. If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.
For more information, please contact us:
MIGRATION LAW FIRM
Suite 9, 281-287 Sussex Street, Sydney, NSW 2000, Australia
Mobile: +61 (0) 402 74 53 74
Website: www.migrationlawfirm.com.au
E-Mail: ashish@migrationlawfirm.com.au